Terms and Conditions

Table of Contents

1. Definitions
2. Our Services and Scope
3. Accounts & Registration
4. Membership Plans, Features & Access (Lite, Pro, Legacy)
5. Pricing, Taxes & Changes
6. Payments & Auto‑Renewal
7. Upgrades, Downgrades, Proration & Credits
8. Cancellation, Refunds & Legacy Grace Period
9. Intellectual Property & Licence to Use
10. Prohibited Activities
11. User Contributions (Discord, Polls) & Licences
12. Third‑Party Services & Integrations
13. Deals & Partner Offers
14. Financial Education Only — No Investment Advice
15. Privacy, Data & Cookies
16. Service Management, Availability & Changes
17. Disclaimers
18. Limitation of Liability
19. Indemnification
20. User Data & Backups
21. Electronic Communications & Signatures
22. Governing Law & Jurisdiction
23. Dispute Resolution (EU ODR)
24. California Users
25. Miscellaneous
26. Contact Us

1. Definitions

• Club: Coin Bureau's paid membership available via the Site.
• Legacy Member: A user with an active paid Club subscription that predates the two‑tier overhaul (October 2025) and who retains the legacy price and Pro‑level features while the account remains active and in good standing.
• Lite / Pro: The two Club tiers introduced in the overhaul.
• Discord Feed: One‑way channels from our Discord community displayed in the Site's "Discord feed" page.
• CBC Detectives: A special Discord role whose members' research posts may appear in the Discord Feed. These posts are not the views or endorsements of Coin Bureau.
• Annual Crypto Subscription: A Club subscription paid in cryptocurrency (currently ETH or BTC) that is annual‑term only and non‑recurring.

2. Our Services and Scope

The Services provide crypto‑focused educational content and community‑related features, including (without limitation): overview dashboards, a Discord Feed (one‑way channels mirrored from Discord), video reviews, altcoin polls, team portfolios, and member‑only deals.

The Services are not intended for distribution or use where prohibited by law. You are responsible for complying with local laws when accessing the Services.

Industry‑specific compliance: The Services are not designed to comply with industry‑specific regulations (e.g., HIPAA, FISMA, GLBA). Do not use the Services in any way that would subject us to such regimes.

We do not provide custody, trading, execution, brokerage, or investment management services.

3. Accounts & Registration

You may need an account to use the Services. Keep your login credentials confidential; you are responsible for all activity under your account. We may refuse, reclaim, or change a username that is inappropriate, infringes rights, or otherwise objectionable.

Account sharing is not permitted. One account per individual; organisational access requires our written permission.

If you provide inaccurate, outdated, or incomplete information, we may suspend or terminate your account.

4. Membership Plans, Features & Access (Lite, Pro, Legacy)

Two‑tier model: The Club offers Lite and Pro plans. Features may vary by tier and are described on the Site. Highlights:

• Overview Page: Centralised widgets for other features. Lite & Pro access.
• Discord Feed (formerly "Research Feed"): Three one‑way channels integrated from Discord. Lite & Pro can view. Posts by CBC Detectives are member‑generated and not the words or views of Coin Bureau.
• Altcoin Reviews: High‑quality video reviews with enhanced search/filter. Pro & Legacy receive 24‑hour early access (window subject to change); general availability thereafter.
• Altcoin Poll: Voting on which coin we review next. Pro & Legacy voting access.
• Team Portfolios: Team (researchers, CEO, and YT presenter) crypto holdings. Lite has limited access; Pro & Legacy have full access.
• Deals Page: Exclusive offers; some deals are gated for Pro.
• Settings: Profile, address, payment method, cancellations, and plan changes. Lite & Pro.

Legacy Members: All existing members at time of overhaul retain Pro‑level features and their legacy price while the account remains active, subject to the three (3)‑day payment failure grace period in Section 8.

5. Pricing, Taxes & Changes

Unless otherwise stated on the Site, prices are in US dollars and exclude VAT / sales tax, which may be added where applicable.

• Legacy price: Existing members keep the legacy price of $59.99/month or $599.99/year (taxes excluded). Prices could be $49.99/$499.99 depending on when a user joined. While their subscription remains active and in good standing, subject to Section 8.
• Lite / Pro pricing: Current tier prices are listed on the Site and may change. Price changes will not take effect if you are already subscribed unless you leave active subscription.

We may correct pricing errors even after an order is placed.

6. Payments & Auto‑Renewal

Accepted methods:

• Cards via Stripe (e.g., Visa, Mastercard, American Express)
• PayPal
• Cryptocurrency (ETH or BTC) — Annual only, non‑recurring

By purchasing a recurring plan (e.g., monthly or annual card/PayPal), you authorise recurring charges to your payment method until you cancel (Section 8). Keep your payment details current. If a payment is declined, we may retry and/or suspend access until payment succeeds.

Payment processing is handled by third‑party processors. Additional processor terms or exchange fees may apply.

7. Upgrades, Downgrades, Proration & Credits

General rules (card/PayPal plans):

• Upgrades (Lite → Pro): You can upgrade at any time. A pro‑rata charge for the remainder of your current billing period will apply, and Pro features typically unlock immediately upon successful payment.
• Downgrades (Pro → Lite): You may downgrade once per calendar month. Downgrades take effect at the next renewal unless stated otherwise on the Site.

Annual Crypto Subscriptions (ETH/BTC):

• Non‑recurring; you must manually renew at term end to continue access.
• Downgrades are not available for Annual Crypto Subscriptions.
• Upgrades (e.g., to Pro features) are available only via crypto, subject to instructions and any additional amount payable.
• Unless required by law, no refunds or cash‑equivalents are provided.

Note: For stripe (card) any upgrades/downgrades are actioned immediately and proration is applied for the next cycle

8. Cancellation, Refunds & Legacy Grace Period

Cancel anytime: You may cancel at any time through Settings or by contacting [email protected]. Cancellation takes effect at the end of your current paid term; you will retain access until that date.

Refunds: Except where required by law or stated on the Site for a particular promotion or region, fees are non‑refundable and there are no refunds for partially used periods.

Legacy Members — payment failure grace: If a Legacy Member's recurring payment fails, we provide a three (3)‑day grace period to resolve the issue. If payment is not successfully completed within that window, Legacy status and pricing are lost.

Annual Crypto Subscriptions: Due to the nature of cryptocurrency transactions and volatility, all crypto payments are final and non‑refundable, unless otherwise required by applicable law.

9. Intellectual Property & Licence to Use

We (or our licensors) own all intellectual property in the Services, including software, databases, website design, audio, video, text, photographs, graphics, and trade marks. Subject to your compliance with these Terms, we grant you a limited, revocable, non‑transferable, non‑exclusive licence to access and use the Services for your personal, non‑commercial use.

Except as expressly permitted, you may not copy, reproduce, modify, distribute, publicly display, mirror, frame, scrape, or create derivative works of the Services or Content.

10. Prohibited Activities

You agree not to:

• Scrape, harvest, or systematically retrieve data without written permission
• Bypass, disable, or interfere with security or access controls
• Impersonate others, or use bots, scripts, or automated systems
• Download, copy, record, rebroadcast, or redistribute subscriber‑only content
• Share or publicly post subscriber‑only insights or gated materials
• Abuse any trial, poll, or interactive feature
• Infringe third‑party rights or violate applicable laws
• Use the Services to advertise third‑party goods/services without our consent
• Sell, rent, or transfer your account or access credentials

11. User Contributions (Discord, Polls) & Licences

Some parts of the Services connect you to or display content from third‑party platforms (e.g., Discord). If you submit, post, or otherwise make available content ("Contributions"), you represent that you have the necessary rights and that your Contributions do not infringe others' rights or violate law.

You grant us a worldwide, non‑exclusive, royalty‑free licence to host, reproduce, display, and adapt your Contributions as necessary to operate, promote, and improve the Services. You retain ownership of your Contributions.

We may moderate, remove, or restrict Contributions at our discretion. CBC Detectives posts are member Contributions; see Section 14 for the related disclaimer.

12. Third‑Party Services & Integrations

The Services may link to or integrate with third‑party websites, apps, tools, or content (collectively, "Third‑Party Services"), including Discord, YouTube, payment processors (e.g., Stripe, PayPal), and partner offer pages. We do not control and are not responsible for Third‑Party Services, their content, or their terms/policies. Your use of any Third‑Party Service is at your own risk and subject to that service's terms and privacy policies.

13. Deals & Partner Offers

The "Deals" page presents third‑party offers. Terms, availability, and eligibility are set by the third party and may change without notice. We do not guarantee outcomes, approvals, or savings. In some cases, Coin Bureau may receive a referral or affiliate fee. Our inclusion of an offer is not an endorsement. Always read the third party's terms.

Some deals are gated for Pro members.

15. Privacy, Data & Cookies

Please review our Privacy Policy and our Cookie Policy (linked on the Site). By using the Services, you consent to our data practices described there. The Services are hosted in the United Arab Emirates; by using the Services, you consent to cross‑border data transfers and processing in the UAE and other jurisdictions.

16. Service Management, Availability & Changes

We may monitor the Services to promote safety and compliance. We may remove or disable content that burdens our systems or violates these Terms.

We may modify or discontinue features (including early‑access windows, feeds, or plan inclusions) with or without notice. We strive for high availability but do not guarantee uninterrupted service.

Beta, experimental, or preview features may be offered "as is" and may change or end at any time.

19. Indemnification

You agree to defend, indemnify, and hold harmless MoonRock Media FZ‑LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any losses, liabilities, claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your breach of these Terms; (c) your Contributions; or (d) your violation of any rights of another.

20. User Data & Backups

We may retain data transmitted through the Services for operational purposes. While we perform routine backups, you are solely responsible for maintaining your own backups. We are not liable for any loss or corruption of data.

21. Electronic Communications & Signatures

By visiting the Services, emailing us, or filling forms online, you engage in electronic communications. You consent to receive communications electronically and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy legal requirements for written communications. You agree to the use of electronic signatures and records.

22. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Kingdom, excluding its conflicts principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. If your habitual residence is in the EU and you are a consumer, you also enjoy the protection of mandatory provisions of your country of residence.

Both parties submit to the non‑exclusive jurisdiction of the courts of the United Kingdom. You may bring claims to enforce your consumer rights in the UK or in your EU country of residence.

23. Dispute Resolution (EU ODR)

The European Commission provides an online dispute resolution (ODR) platform. If you wish to raise a matter with us first, please contact [email protected].

24. California Users

If a complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952‑5210 or (916) 445‑1254.

25. Miscellaneous

These Terms, together with any policies or rules posted on the Services (including our Privacy and Cookie Policies), constitute the entire agreement between you and us regarding the Services. Our failure to enforce any provision is not a waiver. If any provision is held invalid, the remainder will remain in effect. We may assign our rights and obligations. You may not assign these Terms without our prior written consent. No agency, partnership, or employment relationship is created by these Terms.